At Northern911 our core business is helping people in times of need and handling emergency calls. It’s what we do all day, every day. We provide 911 (E911 and VoIP) Call Routing, Alarm Monitoring, Fire Dispatch and Telematics dispatching. Our services are proven and our results are excellent. We care about quality!

411 Directory Assistance

Northern911 provides a back end service for VoIP providers who wish to allow their clients to dial 411 ( or 555-1212) for Directory Assistance.  Our skilled operators will handle the call, look up the information and provide the result to the client.  We can even provide you with the inbound Caller Id’s to assist your bill out!!

The process is as follows:

411 Directory Assistance Process

1. Your client calls 411.
2. You set up your switch to route 411 calls to us. (This can be a standard PSTN connection or a SIP interface.)
3. Your switch routes that call to us.
4. We answer and ask what number they need to find.
5. We do the database look up and provide the answer to the Caller’s inquiry.
6. The caller writes the number down and calls it on their own.
1. (We do not do call completion at this time)
7. In addition to 411, we recommend you also route 1411, 555-1212 and (xxx) 555-1212.

Costs for 411 Services

Monthly minimum of $29.95
Plus a cost per call as this depends on volume, please contact us for a quote.