At Northern911 our core business is helping people in times of need and handling emergency calls. It’s what we do all day, every day. We provide 911 (E911 and VoIP) Call Routing, Alarm Monitoring, Fire Dispatch and Telematics dispatching. Our services are proven and our results are excellent. We care about quality!

611 Repair Assistance

Do you need help providing your clients with assistance when they encounter technical difficulties with their telephone service?  Let us help.  We can answer and pre-screen their 611 call and direct them to the appropriate personnel within your organization.  You provide the information on how you want the calls handled and our skilled operators will ensure your clients are well taken care of!!

The process works like this:

611 Repair Service Process

1. Our Call Takers answer your line for 611 repair calls.
2. Your switch routes 611 calls to us.
1. This can be a standard PSTN connection or a SIP interface.
3. We are not a technical support desk but can offer previously supplied instructions for common issues, create repair tickets, call your on-call technicians or escalate as required if a “serious” problem exists or filter calls to be simply e-mailed to you to be handled by you the next business day.
4. We can also direct them to your web site if some technical information exists there.
5. We will follow your instructions.

Costs for 611 Services

Base Rate of $57.50 per month
Plus a cost per call as this depends on volume, please contact us for a quote.