At Northern911 our core business is helping people in times of need and handling emergency calls. It’s what we do all day, every day. We provide 911 (E911 and VoIP) Call Routing, Alarm Monitoring, Fire Dispatch and Telematics dispatching. Our services are proven and our results are excellent. We care about quality!

711 Translation for Hearing, Voice Impaired

Government regulations require CLEC’s to provide TTY/TDD (telephone typewriter/telephone device) services for those clients who may be deaf or be voice impaired.   Northern911 can provide you with a Message Relay Service for those clients.

The process is as follows:

• Our operators receive a TTY call like any other live call. It appears to the operator in a special state so they know that it is a TTY call.
• When the operator answers the call, a TTY messaging prompt appears automatically and a text chat session is instituted.  The operator and the TTY caller can then communicate using typewritten messages.  In turn, the operator can then relay messages by voice to the person slated to receive the call.   In the event of an emergency the call can then be handled like any other emergency call and the appropriate dispatch will occur. 
• Should a person with hearing wish to communicate with a person who is hearing impaired, the hearing person calls into our line and communicates in a normal fashion to our Call Taker. The Call Taker then “Relays” the message to the hearing impaired person via TTY.
• As a result of our latest technology upgrades all of the text calls can be logged for client billing, reporting and archiving purposes.

Costs for 711 Services

Base Rate of $65.00 per month
Plus a cost per call as this depends on volume, please contact us for a quote.