When an individual in an area served by wireline Enhanced 911 picks up the telephone and calls 911 what happens?

First, the Telephone company's computers recognize that this is an emergency call and it is routed to a pre-determined Public Safety Answer Point (PSAP). The Call Taker answers the line;
 "911, Do you need Police, Fire or Ambulance?"

 After the caller states their requirement, the Call Taker presses a transfer button. The telephone company's computers then automatically route the call to the correct dispatch agency. (Police, Fire or Ambulance)

The call is then answered by the dispatch agency and the dispatcher there talks to the caller to determine the emergency and the appropriate response.

We provide 911 service to more than a million (+1,000,000) residences in various locations throughout North America.

Northern911 can provide both the E911 Call Taking portion and the Fire dispatch portion of this process. We also do 911 services for VoIP calls anywhere in North America. Follow the link on the left to see our dedicated pages on this.

Send mail to info@northern911.com with questions or comments about this web site.