Having been in business for over fifty years, at Northern911 we know how serious emergency services are. We provide Enhanced 911 service to some municipalities, Basic 911 service to various VoIP providers and provide the complete dispatch for fifty volunteer fire departments. We have carefully considered all aspects of your client's/resident's safety in our business and disaster planning.

We use the regular PSTN (Public Switched Telephone Network) to route the calls in and out of our location. This method of transport is tried and true and in the last hundred years has been found to be very reliable.

We use multiple telephone providers so that if one were to fail, we could still use an alternative to make and receive calls.

To connect to the telephone companies we use copper and fiber strands which enter our building through different entranceways to reduce the possibility a telephone interruption.

To connect to the internet we are connected via copper, fiber from two different suppliers and even have a wireless route for an additional level of protection.

Database back ups are performed multiple times per day and a complete database back up is taken off site on a scheduled basis.

Everything critical operates on battery back up and we have an auto start generator to supply electricity in the event of a commercial power failure. We even have a gasoline powered generator for "Back up on the backup" just in case!

But what happens if our building burns down or we have to evacuate?? We have a fully redundant geographically different location for Enhanced 911 at a Police Station, (we provide back up for them and they provide back up for us) For our VoIP 911 clients we have a mirrored switch at our branch office in another city. If our primary switch were to fail calls are automatically routed to the back up site. Call Takers can log on locally or remotely from our Evacuation site.   More capabilities are being added on a regular basis to cover other services in addition to our 911 clients. 

Send mail to info@northern911.com with questions or comments about this web site.