At Northern911 our core business is helping people in times of need and handling emergency calls. It’s what we do all day, every day. We provide 911 (E911 and VoIP) Call Routing, Alarm Monitoring, Fire Dispatch and Telematics dispatching. Our services are proven and our results are excellent. We care about quality!

E911 Services

When an individual in an area served by wireline Enhanced 911 picks up the telephone and calls 911 what happens?

First, the Telephone company's computers recognize that this is an emergency call and it is routed to a pre-determined Public Safety Answer Point (PSAP). The Call Taker answers the line;

911 do you need Police, Fire or Ambulance?

After the caller states their requirement, the Call Taker presses a transfer button.  The telephone company's computers then automatically route the call to the correct dispatch agency. (Police, Fire or Ambulance). The location of the caller is automatically routed at the same time (see ANI/ALI information).

The call is then answered by the dispatch agency and their emergency response person  then talks to the caller to determine the emergency and the appropriate response.  Once the appropriate connection is made and the client is engaged, our call taker will exit the call.

We provide 911 service to more than a million (+1,000,000) people in various locations throughout North America.

Northern911 can provide both the E911 Call Taking portion and the Fire dispatch portion of this process. We also do 911 services for VoIP calls anywhere in North America.

Trust Northern911 to be your supplier of choice:

• Privately owned company that has been in business for more than fifty five (55) years.
• In the Emergency Dispatch call taking business for more than forty five (45) years.
• Awesome answer time! More than 97% of calls answered in three rings or less.
• Detailed reporting available.
• E911 Call Taking for about eight (8) years.
• VoIP 911 Call Taking for about five (5) years.
• Fifty plus Fire Departments and Emergency Services trust us with their calls.
• Run by owner/managers. You can reach someone in a position of authority immediately if you have a question and need a quick response. We are driven by the focus of customer service and are here dedicated for you.
• We started out locally but now with the evolution of technology are able to handle calls for anywhere. In the telephone world, distance really is no longer a consideration.
• Amtelco “Infinity” telephone system. With full spares and over five hundred thousand ($500,000.00) invested in telephony and networking, you can feel confident in our infrastructure.
• We provide 911 service to over a million (+1,000,000) people. We have been through a rigorous selection process to be selected to provide this service and I feel confident that after looking at our qualifications that you will select us as well.

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