Physical Location

The "Dispatch Centre" is located in
Northern Communication’s head office at
230 Alder St. in Sudbury.

Ø      We are within a quarter mile of the main telephone company Central Office switch (Minto) in Sudbury, Ontario, Canada.

Ø      We own the building. It’s three floors and about 12,000 square feet.

Ø      We call the section of the building where we handle our emergency calls the “Dispatch Centre”

Ø      We also handle alarm monitoring in this area. We are listed and inspected by the Underwriters Laboratories of Canada (ULC) 

Ø      The Dispatch Centre is built on a solid concrete floor and has a two hour fire rating on all interior perimeter walls.

Ø      To gain entrance to the area you must first be observed on camera and if you do not have security card access must call into the Centre on the telephone to state your business. The staff inside can decide to electronically unlock the exterior door if required.

Ø      Once entrance is gained past the first door, there is a security vestibule. The interior door cannot be opened simultaneously with the exterior door.

Ø      Employees with a security card must reauthorize the card and enter an individual PIN number to open the door. Those people without a card will again be observed on another camera to confirm that no unauthorized people entered. Once satisfied, the staff can electronically open the door.

Ø      There is a full washroom inside the protected area.

Ø      The telephone cables enter the building through an underground conduit and are terminated in a room that is locked and alarmed.

Ø      From that room they are run to the protected area in conduit.

Ø      Electricity enters the building in another area of the building as well. From the main distribution point, it is routed to the protected area through conduit.

Ø      All windows in the protected area have bars on them.

Ø      In the event that the building comes under attack we have a “panic” button that sends a signal to another ULC listed alarm monitoring station to advise them to immediately send the police.

Ø      In addition to the “panic” button we also have a motion detector so that in the event there is no motion in the protected area for thirty (30) minutes the alarm is sent out as well.

Send mail to info@northern911.com with questions or comments about this web site.