Benefits in Dealing With Northern911

We are not a government department. We are not affiliated with any individual Police, Fire or Ambulance agency and are able to operate in a completely  unbiased environment.

We track our call statistics to ensure we are providing exceptional service. Better than 99.x percent of calls are answered in the first ring!

When the caller hangs up (either intentionally or because they were forced) all calls are transferred to the Police. If the caller hung up prior to the ANI/ALI information being displayed, every call is traced.

These three points (and the ones below) mean that the residents whose emergency calls get routed here have the best level of service. Check the information on the other companies that can provide 911 service and see if you would feel as comfortable having your emergency calls go there. 

We are a 100% privately owned business. We employ almost 100 people and for over fifty years our reputation has been established by our integrity.

With owner/managers running the company, you can immediately reach someone in a position of authority should a concern arise.

As private enterprise we are focused on customer service. Due to the life safety nature of the calls, 911 service is our top priority.

We have been recognized by unbiased third parties for the services that we provide our clients. In Message Services we have repeatedly won the Canadian Award of Excellence as awarded by the national association. The monitoring station is listed with Underwriter’s Laboratories. On the security side we have attained "Security Pro” Dealership status. This standing is based on customer satisfaction, years in business, credibility & stability, proper licensing and reputation within the community. We were named GE Security Pro Dealer of the year two years running, a feat unmatched by any other organisation!

We offer very competitive pricing and always strive to maintain affordability.

We have really nice employees. Our customers often tell us how unusual it is to be treated so kindly. Our friendly, eager employees consistently demonstrate a "we're glad you're here" attitude. See the reference section for testimonials.

People trust us. We provide emergency services for many communities and dispatch for numerous Fire Departments and First Response teams etc. Some third party alarm companies have us monitor ALL their clients on a wholesale basis. Many banks, jewelry stores, and other high-risk businesses depend on us to handle their emergency calls.

We provide 911 Call Taker services to over a million (+1,000,000) people in various Cities, Municipalities and Townships.

Summary

We believe that Northern911 can be your supplier of choice.

• Privately owned company that has been in business for more than fifty (50) years.

• In the Emergency Dispatch call taking business for more than forty (40) years.

• E911 Call Taking for about five (5) years.

• VoIP 911 Call Taking for about two (2) years.

• Fifty plus Fire Departments and Emergency Services trust us with their calls.

• Run by owner/managers. You can reach someone in a position of authority immediately if you have a question and need a quick response. We are driven by the focus of customer service and are here dedicated for you.

• We started out locally but now with the evolution of technology are able to handle calls for anywhere. In the telephone world, distance really is no longer a consideration.

• Northern Telecom Meridian Option 61 telephone system. With redundant CPUs and over three hundred thousand ($300,000.00) invested in just the switch, you can feel confident in our infrastructure.

• We provide 911 service to over a million (+1,000,000) people. We have been through a rigorous selection process to be selected to provide this service and I feel confident that after looking at our qualifications that you will select us as well.

Send mail to info@northern911.com with questions or comments about this web site.