At Northern911 our core business is helping people in times of need and handling emergency calls. It’s what we do all day, every day. We provide 911 (E911 and VoIP) Call Routing, Alarm Monitoring, Fire Dispatch and Telematics dispatching. Our services are proven and our results are excellent. We care about quality!

DIAL 0

Need a cost effective manner to provide your clients with Dial 0 and Operator services?  We can help!

The process is as follows:

Dial 0 and Operator Service

1. We can have one of our Call Takers answer your line for Dial 0 and Operator type calls.
2. You set up your switch to route 0 dialled calls to us.
1. This can be a standard PSTN connection or a SIP interface.
3. Often we provide the following;
   • Some minimal sales information and/or we direct them to the appropriate sales contact.
   • We direct callers who inquire regarding billing, disconnects, notices etc. to the appropriate administration contact.
   • We direct callers who inquire regarding technical issues, bad audio etc. to the appropriate repair contact. (Note if you subscribe to our 611 service we simply change accounts and continue with the client.)
   • For general inquires we provide the business hours, web site address, e-mail address etc.
   • We provide long distance assistance for country codes etc.
   • We can provide your internal directory of telephone numbers and e-mail addresses of your staff if provided
   • Other items as mutually agreed.
   • We will follow your instructions.

In addition our non-emergency Call Takers share the same call platform as our 911 Call Takers so one of the great benefits that you get with dealing with us on this is that in the event that a client calls 0 in an emergency we can quickly transfer them to our 911 centre and get them the help they need.

Costs for 0 and Operator Services

Monthly minimum of $117.95 (Includes 60 minutes)
Plus a cost per call as this depends on volume, please contact us for a quote.

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