At Northern911 our core business is helping people in times of need and handling emergency calls. It’s what we do all day, every day. We provide 911 (E911 and VoIP) Call Routing, Alarm Monitoring, Fire Dispatch and Telematics dispatching. Our services are proven and our results are excellent. We care about quality!

TELEMATICS

Talk to your car lately? If you haven’t yet, you likely will in the near future, thanks to the quickly spreading installation of telematic systems in cars, trucks and other types of vehicles.

Telematics, is broadly defined as the blending of computers and wireless telecommunications technologies. In vehicles, this takes the form of combining global positions satellite (GPS) tracking systems, voice recognition systems and automated vehicle diagnostics with the goal of providing automatic roadside assistance , remote diagnostics and emergency services. By 2010, it is expected that a large number of vehicles sold will have at least some sort of telematics capability.

Northern Communications has begun working with some of the worlds leading providers of telematic equipment to provide 24 hour x 365 days per year support and emergency dispatching for their applications. Our Emergency Response Centre (ERC) is the perfect fit for telematics companies who need assistance answering the calls that result from minor emergencies like flat tires, to full blown emergencies like vehicle crashes , heart attacks etc. Our operators, already trained and certified to handle emergency calls, will channel the emergency situation to the proper authority (police, fire, ambulance, or other) to resolve the situation, and will monitor the situation until it is resolved. And 97% of the time, the call is received and answered in under three rings!! Once the ERC knows what the problem is, they are very good at evaluating the severity and then executing any pre-planned strategy required for resolution.

And it doesn’t stop there. As telematics continues to evolve for other uses outside the car such as water monitoring, pollution control, cold storage monitoring, or other situations where real time data monitoring requires rapid response and escalation, Northern911 will be at the forefront of companies providing first rate services to telematics companies. Our capabilities are continuing to evolve as we implement new technology and functionality into our organization. If you are a telematics company looking for a partner, please contact us at info@northern911.com

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