At Northern911 our core business is helping people in times of need and handling emergency calls. It’s what we do all day, every day. We provide 911 (E911 and VoIP) Call Routing, Alarm Monitoring, Fire Dispatch and Telematics dispatching. Our services are proven and our results are excellent. We care about quality!
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TRANSLATION SERVICESAs Northern911 deals with clients around the world, we are required to deal with many different languages. While our own operators can handle French and English, we do not have internal language capabilitiies in all languages. For this reason Northern911 subscribes to a simultaneous translation service. Through this facility we can communicate in over 170 languages! How It WorksWhen we receive an emergency call, we quickly determine if it is in a language that we can handle internally, or not. If not, we immediately call the translation service, enter our passcodes and are immediately connected to a translator. With the translators assistance, we are able to respond to the callers needs. See below for a list of the languages available from the translation service.
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Annick cares about customer service!Over 75% of Northern911 call takers are bilingual French and English! Call takers are randomly tested on a bi-weekly basis! |
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