At Northern911 our core business is helping people in times of need and handling emergency calls. It’s what we do all day, every day. We provide 911 (E911 and VoIP) Call Routing, Alarm Monitoring, Fire Dispatch and Telematics dispatching. Our services are proven and our results are excellent. We care about quality!

NUMBER PORTABILITY

Number portability occurs when an end user moves from one VoIP provider to another and keeps their telephone number.

The first VoIP provider will have uploaded the client address information. As soon as they get a cancelation they are supposed to delete this number from our records. If they do, all works well.
Sometimes they don’t and/or there is simply a timing issue.

When the second VoIP provider attempts to upload the addressing information we reject the number as we show it as already being in use.
We send an error message back to the provider who attempted to load the number.

If they attempt a second time and are still rejected then we strongly recommend that they contact us immediately at info@northern911.com and request the number.

We send a note to the first provider and advise them that we will be releasing the number within 72 hours. If no action is taken we release the number and the second provider is free to upload their information. If the first provider disputes the claim, we will take further action and attempt to resolve the situation between the two parties.

Having the correct address on file is always important but we feel that it is especially important at the time that a client changes providers. Often this occurs when a client moves as they may revaluate all their services and switch VoIP providers at the same time. If they do switch at the time of move then it is especially important to update this information as fast as possible. Without an update if the client can’t speak, we could dispatch to the “last known address” and if they moved, that would be no help to anyone and cause both life safety issues and potential liability issues.

Please call to get further information or email us at info@northern911.com.

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