GOVERNMENT REGULATIONS
Telecom Decision CRTC 2007-44
Ottawa, 15 June 2007
Routing of fixed/non-native and nomadic VoIP 9-1-1 calls to public safety answering points
Reference: 8663-B56-200610312
In this Decision, the Commission determines that it is inappropriate for voice over Internet Protocol (VoIP) service providers to deliver 9-1-1 calls from their fixed/non-native and nomadic VoIP customers to public safety answering points (PSAPs) using low-priority telephone lines or restricted numbers. The Commission considers that zero-dialed emergency call routing service (0-ECRS) is the only available 9-1-1 call routing method on the record that is functionally comparable to basic 9-1-1 service.
The Commission directs all Canadian carriers offering local VoIP service to use 0-ECRS as the interim solution to route fixed/non-native or nomadic VoIP 9-1-1 calls to the PSAPs, pending the development and implementation of a long-term fixed/non-native and nomadic VoIP enhanced 9-1-1 solution. The carriers are to implement this interim solution within 30 days of the date of this Decision.
The Commission also directs Canadian carriers, as a condition of providing telecommunications services to VoIP service providers, to include in their service contracts or other arrangements with these service providers the requirement that the latter comply with the Commission's determinations in this Decision.
In Canada after some lengthy study, the CRTC (Canadian Radio-television and Telecommunications Commission) mandated that VoIP providers must provide 911 service to their clients from July 2005 an onwards. 911 is not optional.
** If the IP service uses "non-native" phone numbers, or is used nomadically, providers must implement an interim solution. The CRTC expresses a preference for solutions that route 9-1-1 calls to an intermediate call centre for screening and routing to the correct PSAP.
You can read more about their decision at http://www.crtc.gc.ca/eng/NEWS/RELEASES/2005/r050404.htm
VoIP telephone companies must provide notification to their clients. The content and method of communication has been addressed by the CRTC and you can download their document here.
Northern911 has been in business for over fifty years. We are an experienced provider. We currently provide 911 services to both regular Enhanced 911 clients and to Fixed, Nomadic and Foreign exchange VoIP clients from coast to coast.
With our average answer time of 97% three rings or better, bilingual (French/English) dispatchers, backup systems and more, we meet or exceed all CRTC requirements.
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