Northern911 encourages your company to test your system anytime you implement something new or change a process that may have an effect on a 911 call being routed to us. We will work with you to ensure a seamless procedure from your systems to ours. To this end we have established procedures to allow our clients to test the interaction of their systems with ours.
Testing by the end user is not encouraged, as this unnecessarily ties up our equipment and our staff and may slow our response to a real emergency. If your company has established an interconnection with Northern911 which has been tested, any new users should be a part of that connection. There should be no difference from one customer to another.
Standard procedures to test with our Emergency Response Centre are as follows:
- Send an email to firstname.lastname@example.org or call (866) 763-0911 or (705) 222-5564.
- Ask to speak to a Supervisor.
- Advise the Supervisor you would like to schedule a test call.
- Provide the following information:
- Your name
- The Phone Service Provider or Company Name
- The number of test calls
- A callback number
- Confirm whether or not you need to be transferred to Police, Fire or Ambulance and for which area. Note: You must advise the PSAP and Police / Fire / or Ambulance for that area of your test as well if it is not Northern911. Only once those arrangements are made will we transfer to the downstream agency.
- Request a time & date to perform the test(s).
- At the approved time call (866) 763-0911 or (705) 222-5564.
- Ask to speak to a Supervisor. Confirm that it is still appropriate to perform the test(s) and receive the daily passcode.
- Testing is a low priority task and if some other emergency is occurring, any tests will be rescheduled.
- When you perform the test, have the Caller stay on the line and explain that it is a test. The caller must also identify that they are a Technician with the company and/or provide the daily passcode. If this is not done, Northern911 may transfer the call to the downstream agency.
- Confirm the following information:
- That the call came in on the correct account
- The audio quality
- The caller ID received
- The address populated if displayed in the ANI/ALI data splash or the address populated if one was loaded into our database for that number.
- Repeat if necessary.
- Advise when you have completed your testing.
If you need further information on our 911 Official Testing Procedures, please email email@example.com.