Language should not be a barrier when an emergency arises. As Northern911 serves clients around the world, we are required to converse with many different languages. While our in-house operators are bilingual in French and English, we do not have internal language capabilities in all languages. For this reason, Northern911 subscribes to a simultaneous translation service. Through this facility we can communicate in over 170+ languages!
When we receive an emergency call, we quickly determine if it is in a language available internally. If not, we immediately call the translation service and are connected to a translator. With the translator’s assistance, we can respond to the caller’s needs.