At Northern911 Disaster Planning is integral in achieving our mission. It is part of our culture and we analyze ways to serve our clients better on a regular basis. We strive to never have a Single Point of Failure.
We have procedures and regular training in-place to cover many different scenarios. To ensure business continuity Northern911 has a primary location in Sudbury Ontario as well as a backup site at our secure off-site location. This back up location was chosen to be geographically separate in the event of a large-scale disaster. We keep a full set of information available at our back-up location and can transfer the calls to this location in the event of a problem in Sudbury Ontario.
Both locations are served by the same ISP provider but out of different Central Offices. This gives us further redundancy in the event our upstream provider has a problem. At our prime location, we are served by a primary ISP on dual redundant diversely routed fiber paths. We also have a separate supplier with a third path who does not share facilities.