Monitoring Procedures

Monitoring Procedures Steve Cuch 2016-07-08T14:28:37-04:00

Testimonials

“…we have experienced excellent service and support from [Northern911] staff. Technical difficulties have been next to none. In fact, this past month, we transitioned all 911 equipment … and Text Blue [text with 911] has been implemented. Training of our staff on this application through simulations of text calls transferred from Northern 911 to our Communications Centre were simple and very well coached by your personnel.”

Chief of Police/Chef de policeWest Nipissing Ouest

“Soon after I joined the South Algonquin Fire Department our dispatch company let me know that they would no longer be dispatching ours or any Fire Service because they did not wish to upgrade their system. Northern911 was suggested as a replacement. They were very quick to return my inquiries and begin the onboarding setup, and get us up and running almost seamlessly. Their staff have been helpful and friendly at every turn, and the switch was painless. I have been very happy with the work they have done for us.”

Don KrugerFire Chief

“We look forward to a continued relationship and would enthusiastically recommend Northern911 to our friends and colleagues in the industry. Thank you for caring for our customers.”

VP New Technology and ServicesPrimus Telecommunications

“As the primary person that deals with your staff, I cannot say enough about their attention to detail and amazing support, so it’s not hard recommending you to other Dealers. I also have several friends being Monitored at Northern and without question, any dealings they have had with your staff, I hear about it right away and its always very positive.”

Ted G.Dealer principle.

“On behalf of the Nipigon Fire Department we would like to thank everyone at Northern 911. Our area is so complex with Hwy 11 and 17 and also the split area with Red Rock Fire Department on those highways and including Dorion, Hurkett Fire Departments. The work that you have done on locating the off shoot roads from each derestriction has helped immensely for our callouts. Also, getting more information from the person calling in the incident in as per direction, mile marker and also getting the phone number of the person who reported the incident helps as we can call them directly for further information. Once again, thank you as I understand its difficult to get information from someone that really does not know the area. Your doing a great job and its very much appreciated.”… Read more

John MaedelNipigon Fire Dept

“In the three years that your company has handled our 9-1-1 calls, we have yet to have an incident that has caused the County to question to choose your company for the provision of this critical service. Your comprehensive emergency backup planning gives us the assurance that you will be there for our residents when they need you. I look forward to a continued relationship and certainly would not hesitate to recommend Northern 911 to anyone considering your services.”

C.A.O.County of Haliburton

“This alarm system is not only to keep out burglars, but it saved my husband’s life. When my husband had a heart attack, I activated the alarm system for the ambulance and then called 911. To my surprise, when I contacted 911 myself over the phone, an ambulance had already been dispatched by the monitoring station… Any loss of time at all, my husband would not be alive today…”

Medic Alert client

“You conduct yourselves in an efficient and professional manner as evidenced by the honest call reviews and incident reports to date, and your sincerity is noticeable in all interactions with our various Primus teams. In short, Northern Communications is large enough to handle the demands of a fast paced industry, but small enough to quickly adjust to its changing requirements.

VP New Technology and ServicesPrimus Telecommunications

“Prior to awarding them the contract some people had some concerns due to the location of their Emergency Response Center. Those concerns have been unfounded, as no problems have occurred. From a disaster management point of view now some even said that it is a good thing to have the response center in a geographically different location. … They have proven to be a professional organization and consistently respond quickly, honestly and openly to all requests, inquiries and investigations.”

Risk ManagerNorthumberland County

“[Northern911], along with the high degree of service, has always been willing to tailor their amenities to our needs. I highly recommend [Northern911] as a forward looking entity with an eye on the future.”

Fire ChiefEnglehart & Area

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