Monitoring Procedures

Monitoring Procedures Steve Cuch 2016-07-08T14:28:37-04:00

Testimonials

“We look forward to a continued relationship and would enthusiastically recommend Northern911 to our friends and colleagues in the industry. Thank you for caring for our customers.”

VP New Technology and ServicesPrimus Telecommunications

“Prior to awarding them the contract some people had some concerns due to the location of their Emergency Response Center. Those concerns have been unfounded, as no problems have occurred. From a disaster management point of view now some even said that it is a good thing to have the response center in a geographically different location. … They have proven to be a professional organization and consistently respond quickly, honestly and openly to all requests, inquiries and investigations.”

Risk ManagerNorthumberland County

“In the three years that your company has handled our 9-1-1 calls, we have yet to have an incident that has caused the County to question to choose your company for the provision of this critical service. Your comprehensive emergency backup planning gives us the assurance that you will be there for our residents when they need you. I look forward to a continued relationship and certainly would not hesitate to recommend Northern 911 to anyone considering your services.”

C.A.O.County of Haliburton

“[Northern911], along with the high degree of service, has always been willing to tailor their amenities to our needs. I highly recommend [Northern911] as a forward looking entity with an eye on the future.”

Fire ChiefEnglehart & Area

“As the primary person that deals with your staff, I cannot say enough about their attention to detail and amazing support, so it’s not hard recommending you to other Dealers. I also have several friends being Monitored at Northern and without question, any dealings they have had with your staff, I hear about it right away and its always very positive.”

Ted G.Dealer principle.

“…we have experienced excellent service and support from [Northern911] staff. Technical difficulties have been next to none. In fact, this past month, we transitioned all 911 equipment … and Text Blue [text with 911] has been implemented. Training of our staff on this application through simulations of text calls transferred from Northern 911 to our Communications Centre were simple and very well coached by your personnel.”

Chief of Police/Chef de policeWest Nipissing Ouest

“You conduct yourselves in an efficient and professional manner as evidenced by the honest call reviews and incident reports to date, and your sincerity is noticeable in all interactions with our various Primus teams. In short, Northern Communications is large enough to handle the demands of a fast paced industry, but small enough to quickly adjust to its changing requirements.

VP New Technology and ServicesPrimus Telecommunications

“This alarm system is not only to keep out burglars, but it saved my husband’s life. When my husband had a heart attack, I activated the alarm system for the ambulance and then called 911. To my surprise, when I contacted 911 myself over the phone, an ambulance had already been dispatched by the monitoring station… Any loss of time at all, my husband would not be alive today…”

Medic Alert client

“This company monitors our home alarm. Just as a test, I tripped an alarm and started the stopwatch on my phone. 34 seconds later, the house phone was Ringing. wow. It couldn’t be any better. Fast response, and the the dispatcher was very pleasant and professional. Awesome job Northern911.”

Brandon B.

“My mother had some trouble with falling down in the past,” said Bob M, who now lives in British Columbia. “With this system, we know that she’s alone, but she’s not alone. She’s being monitored 24/7. If anything does happen, Helpline can take action right away. That’s really comforting for us to know that she’s being looked after like that.” Bob and his two siblings are currently scattered across North America, while their mother still lives back home. He said that he would recommend the Helpline system to anyone, and has been impressed with the responsiveness of the monitoring team. Not only has the monitoring system worked, but the company offers reliable support for any issues the user might have with the technology.

Bob M.British Columbia

Partner Companies

• Northern Communications
• CareLink Advantage
• Helpline