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Monitoring Procedures

Monitoring Procedures Steve Cuch 2016-07-08T14:28:37-04:00

Testominials

We have been very pleased with our partnership with Northern 911 especially with the extra steps that have been taken to support the service given our challenges locating a phone number and city for some interactions. It is great to watch newly onboarded sites move from hesitation about using Northern 911 (fears it’ll take longer as it sounds like an additional step) to fully embracing it and finding it easier than calling direct to local 911. The ability for Northern 911 to know that it is a crisis responder phoning in on behalf of someone else and then setting up that introduction when connecting to the local 911 saves both time and frustration.

More than 70% of our interactions directly involve suicide – the responders do everything they can to build a connection, assess risk and try and find the least invasive means of keeping someone safe. Only 3% of our interactions result in a 911 call, which speaks to the fact that when 911 is called it is needed as they’ve tried every other avenue of creating safety first. The support of the Northern 911 staff helps keep people in desperate emotional pain safe every single day for which we are very deeply grateful.

Karen VanderSluis

9-8-8 Canada

“On behalf of the Nipigon Fire Department we would like to thank everyone at Northern 911. Our area is so complex with Hwy 11 and 17 and also the split area with Red Rock Fire Department on those highways and including Dorion, Hurkett Fire Departments.

The work that you have done on locating the off shoot roads from each derestriction has helped immensely for our callouts.

Also, getting more information from the person calling in the incident in as per direction, mile marker and also getting the phone number of the person who reported the incident helps as we can call them directly for further information.

Once again, thank you as I understand its difficult to get information from someone that really does not know the area.
Your doing a great job and its very much appreciated.”

John Maedel

Nipigon Fire Dept

“Northern911 is by far my favourite monitoring station to deal with both personally and professionally. Over the years, as a police dispatcher, I have dealt with numerous monitoring stations and Northern911 has proven to be superior. They answer the phone quickly and you can count on them to actually call you back if there is a cancellation or an update regarding the address. Myself and several of my colleagues have alarm systems installed in our homes and have insisted with our alarm provider that they be monitored by only the best…Northern911.”

Police Dispatcher

Sudbury Police

“This company monitors our home alarm. Just as a test, I tripped an alarm and started the stopwatch on my phone. 34 seconds later, the house phone was Ringing. wow. It couldn’t be any better. Fast response, and the the dispatcher was very pleasant and professional. Awesome job Northern911.”

Brandon B.

“Soon after I joined the South Algonquin Fire Department our dispatch company let me know that they would no longer be dispatching ours or any Fire Service because they did not wish to upgrade their system. Northern911 was suggested as a replacement. They were very quick to return my inquiries and begin the onboarding setup, and get us up and running almost seamlessly. Their staff have been helpful and friendly at every turn, and the switch was painless.

I have been very happy with the work they have done for us.”

Don Kruger

Fire Chief

“As the primary person that deals with your staff, I cannot say enough about their attention to detail and amazing support, so it’s not hard recommending you to other Dealers. I also have several friends being Monitored at Northern and without question, any dealings they have had with your staff, I hear about it right away and its always very positive.”

Ted G.

Dealer principle

“My mother had some trouble with falling down in the past,” said Bob M, who now lives in British Columbia. “With this system, we know that she’s alone, but she’s not alone. She’s being monitored 24/7. If anything does happen, Helpline can take action right away. That’s really comforting for us to know that she’s being looked after like that.”

Bob and his two siblings are currently scattered across North America, while their mother still lives back home.

He said that he would recommend the Helpline system to anyone, and has been impressed with the responsiveness of the monitoring team.

Not only has the monitoring system worked, but the company offers reliable support for any issues the user might have with the technology.

Bob M.

British Columbia

“This alarm system is not only to keep out burglars, but it saved my husband’s life. When my husband had a heart attack, I activated the alarm system for the ambulance and then called 911. To my surprise, when I contacted 911 myself over the phone, an ambulance had already been dispatched by the monitoring station… Any loss of time at all, my husband would not be alive today…”

Medic Alert client

“We look forward to a continued relationship and would enthusiastically recommend Northern911 to our friends and colleagues in the industry. Thank you for caring for our customers.”

VP New Technology and Services

Primus Telecommunications

“You conduct yourselves in an efficient and professional manner as evidenced by the honest call reviews and incident reports to date, and your sincerity is noticeable in all interactions with our various Primus teams. In short, Northern Communications is large enough to handle the demands of a fast paced industry, but small enough to quickly adjust to its changing requirements.

VP New Technology and Services

Primus Telecommunications

“In the three years that your company has handled our 9-1-1 calls, we have yet to have an incident that has caused the County to question to choose your company for the provision of this critical service. Your comprehensive emergency backup planning gives us the assurance that you will be there for our residents when they need you. I look forward to a continued relationship and certainly would not hesitate to recommend Northern 911 to anyone considering your services.”

C.A.O.

County of Haliburton

“Prior to awarding them the contract some people had some concerns due to the location of their Emergency Response Center. Those concerns have been unfounded, as no problems have occurred. From a disaster management point of view now some even said that it is a good thing to have the response center in a geographically different location. … They have proven to be a professional organization and consistently respond quickly, honestly and openly to all requests, inquiries and investigations.”

Risk Manager

Northumberland County

“[Northern911], along with the high degree of service, has always been willing to tailor their amenities to our needs. I highly recommend [Northern911] as a forward looking entity with an eye on the future.”

Fire Chief

Englehart & Area

“…we have experienced excellent service and support from [Northern911] staff. Technical difficulties have been next to none. In fact, this past month, we transitioned all 911 equipment … and Text Blue [text with 911] has been implemented. Training of our staff on this application through simulations of text calls transferred from Northern 911 to our Communications Centre were simple and very well coached by your personnel.”

Chief of Police/Chef de police

West Nipissing Ouest

” I would like to thank you and your staff for your outstanding services during the recent events. (Power Blackout) Northern Communications staff conducted themselves in a professional manner…”

Fire Chief

Nairn-Hyman

Partner Companies

• Northern Communications
• CareLink Advantage
• Helpline