At Northern911 our core business is helping people in times of emergency and crisis. It’s what we do all day, every day. With more than 60 years of experience Northern911 has the foundation to deliver innovative, high quality, customized services in the areas of Enhanced 911 (E911), Voice over Internet Protocol (VoIP) 911, Alarm Monitoring, Fire Dispatch, Vehicular Telematics, and GPS Monitoring. With 24/7/365 coverage across North America our APCO certified Emergency Response Specialists are qualified to handle the diverse array of services offered by Northern911 ensuring tested experience and measured judgement in handling emergency situations.

When the people in need call they want the call answered ASAP.  We answer as fast as possible and meet or exceed NENA Standards. (National Emergency Number Association) for answering 9-1-1 Calls. That is ninety percent (90%) of all 9-1-1 calls arriving at the Public Safety Answering Point (PSAP) shall be answered within ten (10) seconds during the busy hour (the hour each day with the greatest call volume, as defined in the NENA Master Glossary). Ninety-five (95%) of all 9-1-1 calls should be answered within twenty (20) seconds.

We strive to never have a single point of failure

At Northern911 Disaster Planning is integral in achieving our mission. It is part of our culture and we analyze ways to serve our clients better on a regular basis. We have procedures and regular training in-place to cover many different scenarios.

To ensure business continuity our Emergency Response Center (ERC) maintains satellite backup sites at secure off-site locations. Our server back up location was chosen to be geographically separate in the event of a large-scale disaster. 

At our primary location, our ERC operates on a dual Uninterruptible Power Supply (UPS) systems with diesel powered generator back-up systems.
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Our ULC (Underwriters Laboratories of Canada) Listed facility is Five Diamond Certified. Backed by trained and experienced staff, progressive technology, and a comprehensive Disaster Recovery Plan you can be certain that we are equipped to support you and your clients.