See below for a list of frequently asked questions – Can’t find the answer you are looking for? Contact us by email at or by phone at (800) 465-4166 with questions.

1. General dealer Matrix information. A step-by-step guide to accessing our monitoring software, Matrix.


2. Do I have to purchase a different iPhone app? You may access your Dealer information via the URL that was provided in the instruction document you were sent. The DICE matrix app is available for both iPhone and Android.

3. What browsers can be used the Matrix URL with? If you’re using your cell phone you may use any web browser with the exception of Internet Explorer. Note that for any cell phones using a Microsoft Operation system the URL will not work. The URL is fully functional on the following cell phones: iPhone, Blackberry and Android. If you are using a personal computer, you may use the Safari, Firefox and Chrome browsers to access the Matrix. Do not use Internet Explorer.

4. How to print a CIS (Client Information Sheet) report. A step-by-step guide to printing a Client Information Sheet (CIS) begins with logging into Matrix.


5. How to put an account on test. Dealers can put an account on test by logging on to Matrix and following the subsequent steps.


6. How to get a list of Customers. Dealers can access our monitoring software, Matrix, to access a list of customer accounts.


7. How to print an all activity or Open/Close Report. To print or email an ‘All Activity’ or ‘Open/Close’ report; first log into Matrix.


8. How to install the iPhone Application. To install the DICE Mobile application on the iPhone launch the “App Store” and select search.


9. How to listen to History Recording.

You will notice that there is an audio column in the history. You must expand the alarm details by selecting the plus sign in order to view each call history. Press the play button to listen.

NOTE: the user listening to the recording needs an HTML5 compatible browser. Recent versions of Firefox and Chrome have this capability, among other newer browsers.

10. Insurance Certificates.

Did you know that many insurance companies will give your clients a discount of maybe 5% 10% or even 15% if they have an alarm certificate?

We provide these for you if you wish at no charge.